IMS staff doctors will arrange for your health care in IMS nation hospitals and clinics.
Since many of us do not speak the local language and may not be familiar with the European health care system, IMS patient liaison can help smoothen the way. They are well acquainted with hospital staff and know the local medical system procedures.

What do I do if am in the hospital and cannot speak the local language?
Most IMS medical professional speak good English and IMS patient liaison health care facility is on hand to help you communicate with your doctors and staff in the nation hospitals and clinics.

Where do I get follow up care after being hospitalised in a national hospital facility?
IMS patient liaison coordinates a follow up care plan for you upon your discharge from any national hospital.

If you were seen as an out patient in a specific clinic you will normally receive follow up care in an IMS clinic with the doctors who originally referred you.
(It is important to keep copies of all your paper work, test results etc.)Bring these documents to your follow-up appointment for review by your doctor. If the documents are in another language IMS will translate the documents for you.

How can IMS Patient Liaisons help?
IMS patient liaisons are fluent in English and different international languages. They are familiar with medical terminology and can assist you with communication. This ensures that you and the hospital staff have a completed understanding of your condition and treatment. When you visit your IMS service centre. To arrange your admission to a hospital, IMS personal will notify your patient liaison. The main priority of the patient liaison programme is to visit our patients in different hospitals. You may also contact IMS patient liaison anytime you need assistance. If you are in nation hospital, an IMS patient liaison staff member will visit you every duty day and give you information on how to contact him or her.

What can IMS patient liaison do for me?

1. Help you obtain to up-to-date information on your medical conditions and care plan.
2. Arrange to be present when your doctor makes bedside visits.
3. Give you information and handouts about local hospital, policies and procedures.
4. Tell you what to expect in nursing facilities, explain common cultural differences and advice you what to bring to the hospital.
5. Help plan your transport from hotel to hospital facility or from hospital to hotel facility.
6. Help coordinate consults, tests, and follow-up care.
7. Provide local resources for medical supplies and pharmacies
8. Please note: IMS patient liaisons cannot transport patients in their private cars.

What can I do to help myself?

1. Write down questions you have about your condition, care, or discharge.
2. Visit your IMS office for information about payment of your hospital bills if necessary.

We at IMS are happy to provide any medical assistance you require and look forward to making your stay in the hospital or clinic as pleasant as possible or we look forward to being of assistance to you.